Please carry your ID card/Passport on your travel day.
Pick up will be provided from centrally located hotels and residences in Dubai.Guests will be informed about their pick-up time in advance via E-mail.
Smoking is not allowed in the vehicles.
Schedules are likely to change in the Holy month of Ramadan.
The City Tour starts at 10:30am but pick-up time is 30-60 minutes prior to the start time.
The Non Prime Timings for Burj Khalifa is 09:30am to 02:30pm and 07:30pm to 11:00pm.
To Book the Free City Tour, please reach out to the Grayline Team to confirm the earliest available date, as seats are subject to availability.
Please provide your Hotel name at the time of making the booking. OR connect with us 24 hours before the tour start date at support@sightseeingo.com to provide the details.
Please be aware that after selecting the bundle, the Free City Tour must be used within 7 days of purchase, or the ticket for the free tour will no longer be valid.
Guests are advised to be ready in their Hotel lobby 10 minutes prior to the pick-up time provided.
Gray Line will pick up its customers in most of the major hotels. The pickup time varies between 1 hour to 30 minutes before the start of the tour.
Please note that for pick-up, the vehicle would wait at a maximum of 5 minutes for the guest so that the other guests at the next pick-up location are not delayed.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures - may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.