Voucher Information: Mobile or Paper Vouchers are accepted!
Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
This tour does not includes 'Line B' on Florence Hop on Hop off Bus.
Please note that no shows will not be refunded.
Guests are advised to reach the designated location 15 minutes before the scheduled departure time.
In order to reserve a seat for children under 2 years of age, it is necessary to select the free rate 'Children (0-1)' at the time of booking.
Guests are advised to dress in comfortable clothing and footwear as there may be considerable amount of walking involved.
Please note that this tour will depart promptly and cannot be delayed due to the itinerary and distances. Kindly arrive at the meeting point 10-15 minutes before the scheduled start time. The tour leader will be present about 30 minutes prior to the departure.
If your ship changes its itinerary or schedule, resulting in arrival at a different port or time, please do not assume your tour is canceled. It will be rescheduled to match the new port or times. For confirmation, please contact the representative at +39 339 6281382 or +39 344 026 0653.
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses.
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.
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