City Sightseeing: Genoa Hop-On, Hop-Off Bus Tour

You can board the bus at any stop and voucher can be exchanged directly with the driver.
Mobile and printed vouchers are both accepted.
You will receive a ticket in exchange for your voucher, which you must keep until the expiry date/ tour.
Please check your ticket to know when it expires.
After exchanging your voucher for a ticket, your voucher will no longer be valid.
In loss of voucher/ticket, company is not liable for any refund.
Flexible Ticket: The voucher can be used within 5 days from the date indicated during the purchase.
Mobile App: For live bus tracking on the day of travel - please download the "Sightseeing Experience" App in advance of arrival.
Operational Updates: Due to unforeseen street works, from 06th September to 06th October, on weekdays only, Coastline Route will be affected by some significant changes: Stops “Portello – Spianata Castelletto”, and “Principe” will be cancelled and served only by the Historical Route.

Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Useful Contacts: Need any help at destination, please contact our local partner on +39 335 5417825. You can also email them at infogenova@city-sightseeing.it (Open: 9:00am to 6:00pm)
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions, cruise ship arrivals and unforeseen circumstances, there might be sudden changes in the route or on the schedule. In "normal times" Genoa is a busy city, especially during special events, summer holidays and at weekends. Traffic congestion and road closures - may cause delays, reduced frequency and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund possible in such conditions.