City Sightseeing: Palermo Hop-On, Hop-Off Bus Tour

You can board the bus at any stop and voucher can be exchanged directly with the driver.
You will receive a ticket in exchange for your voucher, which you must keep until the expiry date/ tour.
Please check your ticket to know when it expires.
After exchanging your voucher for a ticket, your voucher will no longer be valid.
In loss of voucher/ticket, company is not liable for any refund.
Flexible Ticket: The voucher can be used within 5 days from the date indicated during the purchase.
Mobile App: For live bus tracking on the day of travel - please download the "Sightseeing Experience" App in advance of arrival.

Voucher Information: Mobile or Paper Vouchers both are accepted!
Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses.
If you booked Mondello Bus and Beach option, remind that:
- Sunbed is included with each ticket purchased. Beach resort provides you one umbrella for every two sunbeds. Please note that if you book for a single person, you likely have to share your umbrella with someone else.
- Sunbed is not included for children and infant rates, but they can pay for it on board bus.
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.