Hop On Hop Off in Italy

Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Voucher Information: Mobile and Paper Vouchers are accepted!
Smoking is strictly prohibited on the coaches.
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 / +39 335 5417825 (Call OR WhatsApp) (Daily: from 9:00am till 6:00pm). You can also email at Info@sightseeing-experience.com / infogenova@city-sightseeing.it.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. 
Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Download the Sightseeing Experience APP now: a simple and practical way to get around, move, visit and get to know the city. Inside the APP you will find an interactive map that will show you the location of the buses in real time, the waiting time at each stop and your location so you can easily reach the nearest stop! Inside the APP you will also find a free walking tour !

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Voucher Information: Mobile and Paper Vouchers are accepted!
Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
In the period April-October it is possible to purchase fares valid 24h, 48h which include the three Red, Blue and Green Lines.
In the period November-March , only the Red Line is in service with a dedicated 24/48h rate.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Free Wi-Fi Onboard: No
Facilitated access for disabled people: Yes
Voucher Information: Mobile and Paper Vouchers are accepted!
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Multilingual Audioguide: Italian, English, Spanish, French, German, Portuguese, Japanese, Russian, Arabic, Chinese, Danish, Dutch
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 2 days before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Line "A":
First Bus: 10:00am, Last Bus: 03:00pm
Frequency: Every 60 minutes
Duration: (Approx.) 60 minutes
First Stop: Via degli Avvalorati, Capolinea Quartiere della Venezia
(Please check the calendar to know about the availability)

Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: No
Voucher Information: Mobile and Paper Vouchers are accepted!
Smoking is strictly prohibited on the coaches.
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 / +39 339 6281382 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com / infolivorno@city-sightseeing.it.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Multilingual Audioguide: Italian, English, French, German, Spanish.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Voucher Information: Mobile or Paper Vouchers both are accepted!
Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses.
If you booked Mondello Bus and Beach option, remind that:
- Sunbed is included with each ticket purchased. Beach resort provides you one umbrella for every two sunbeds. Please note that if you book for a single person, you likely have to share your umbrella with someone else.
- Sunbed is not included for children and infant rates, but they can pay for it on board bus.
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Line "A":
First Bus: 10:30am, Last Bus: 05:15pm
Frequency: 5 Departures per day (10.30am, 12.00pm,  02:25pm, 04:00pm, 05:15pm)
Duration: (approx.) 60 minutes
First Stop: Via M. Cesarotti, 37, 35123 Padova PD, Italy
(Please check the calendar to know about the availability)

Free Wi-Fi Onboard: No
Facilitated access for disabled people: Yes
Voucher Information: Mobile and Paper Vouchers are accepted!
Smoking is strictly prohibited on the coaches.
Children must be accompanied with an adult at all times.
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Wheelchair Access: Wheelchair accessibility is available on all buses. Tourists with disabilities and in wheelchairs can board the bus via the external platform and sit on the lower floor in the seat reserved for them
Air-conditioning: Available only on the lower floor of each bus.
Onboard Wi-Fi: No
Pets Allowed: No
Multiday tickets can only be used on consecutive days.
Complimentary ear phones are provided, or you are welcome to use your own wired earphones with a jack connector
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances. In the high season, specially on weekends, if buses are full then traveller must wait for the next bus. No Refund possible in such conditions. We recommend our all passengers please try to board the bus at first stop if possible.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 24 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 24 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Voucher Information: Mobile or Paper Vouchers both are accepted!
Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Useful Contacts: Need any help at destination, please contact our local partner on +39 3248114807 (Call OR WhatsApp) (Daily: from 7:00am till 7:30pm). You can also email at Info@sightseeing-experience.com.
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. No Refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.

Wheelchiar Accessibility: Yes. (Space for wheelchair or stroller storage and Platform to facilitate access for people with disabilities)
Onboard Wi-Fi: Yes, Free Wi-Fi on board.
Air-Conditioning and Heating: Yes. On Lower and Upper Decks
Free Travel for: Children from 0 to 4 years and Non-ambulatory people in wheelchairs
Voucher Information: Mobile and Paper Vouchers are accepted!
Convertible roof that allows you to live a unique experience regardless of the weather situation
Possibility to buy water and fresh drinks on board
USB sockets for smartphone charging
On-board staff available to travelers to provide support and advice
Disclaimer: Due to traffic issues, public holidays, weather conditions and unforeseen circumstances, there might be sudden changes in the route or in the schedule. Traffic congestion and road closures- may cause delays and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund will be offered for any changes or cancellations due to any unforeseen circumstances.
Important Instructions: We recommend our all passengers please try to board the bus at first stop if possible. During high season, specially on weekends, buses can be full, we advise you must wait for the next buses. NO REFUND possible in such conditions.

• You must cancel your booking at least 24 Hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 Hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 24 Hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.
• Ticket is Amendable: If your travel plan change and you need to amend your ticket, kindly inform us at least 2 days before your tour.
• Changes will only be honoured as long as the voucher has not been used.