Hop On Hop Off
Mexico Bus Tours

Ans: You can book your Mexico bus tour ticket directly from our tour website. Begin by navigating to the search bar on our website and typing in Mexico. You’ll be directed to a page with multiple tours. Select the one you would like to take and make a secure payment. After confirmation, you’ll receive a confirmation email at your registered email address with the tour passes. Your bookings are done.

Ans: Our tours operate in rain or shine. However, in case of extreme weather conditions, where safety is a matter of concern, the tour services may be suspended, and in such a scenario, you will be given an alternate date or a full refund.

Ans: Once you’ve made a purchase, you'll receive a confirmation email with a 7-digit Go City order number mentioned on it. Download the GoCity app for free to your Apple or Android device and follow the instructions in your confirmation email. Add the 7-digit order number to sync your pass to the app. Now, you’re good to go. Simply present your pass at the attraction, and it will get activated after the first usage by scanning a QR code.

Ans: Yes, you can get a full refund if you cancel your tickets anytime before 24 hours from the start of the trip/activity. Any cancellations or modifications made less than 24 hours from the start of the trip/activity will not be eligible for a refund or reimbursement.

Ans: Once activated, the HOHO passes are valid for 1, 2, 3, 4, or 5 consecutive days. It should be kept in mind that the passes are valid for some consecutive days and NOT 24 hours. For example, if you’ve chosen a 2-day pass and you start your tour on 26 April, then the pass will be valid till 28 April. So, it is advised to begin your tour early in the morning to make the most of your tour pass.

Ans: The timings for each tour are dynamic and vary with the route and the city that you’re opting for. So, it is advised to check the “Schedule” section of the particular city that you want to select.

Ans: Yes, our Mexico sightseeing bus is wheelchair accessible, featuring ramps and lower floors. There’s a separate space for wheelchairs and baby strollers. However, the availability depends on the city and the tour you’re selecting, so it is advised to check the “Know before you go” section before booking.

Ans: Yes, it is mandatory to get the Mexico bus tour ticket printed while you board the bus, as mobile or eVouchers are not accepted.