Hop On Hop Off
Netherlands Bus Tours

Ans: You can book your Netherlands bus tour ticket directly from our tour website. Begin by navigating to the search bar on our website and typing in the Netherlands. You’ll be directed to a page with multiple tours. Select the one you would like to take and make a secure payment. After confirmation, you’ll receive a confirmation email at your registered email address with the tour passes. Your bookings are done.

Ans: Yes, you can get a full refund if you cancel your booking anytime before 24 hours from the start of the trip/activity. Any cancellations/modifications made less than 24 hours from the start of the trip/activity will not be reimbursed or refunded. However, if you’re booking the GoCity: Netherlands All-Inclusive pass or the GoCity: Netherlands Explorer Pass, no refund will be provided if you cancel the bookings. All sales are considered final once booked.

Ans: Once you’ve made a purchase, you'll receive a confirmation email with a 7-digit Go City order number mentioned on it. Download the GoCity app for free to your Apple or Android device and follow the instructions in your confirmation email. Add the 7-digit order number to sync your pass to the app. Now, you’re good to go. Simply present your pass at the attraction, and it will get activated after the first usage by scanning a QR code.

Ans: The HOHO passes are valid for 1, 2, 3, or 5 consecutive days as chosen by you, starting from the date of activation. It should be kept in mind that the passes are valid for several consecutive days and NOT 24 hours. For example, if you’ve chosen a 2-day pass and you start your tour on 26 April, then the pass will be valid till 28 April. So, it is advised to begin your tour early in the morning to make the most of your tour pass.

Ans: Children aged 0-3 years can travel for free on the Netherlands' city sightseeing bus. For the children aged 4-13, you can purchase child tickets. All children must be accompanied by adults.

Ans: The canal cruise tour is not a Hop on Hop off tour and is valid for single use. The Canal Cruise departs at 10.00 am from Prins Hendrikkade 25 at a frequency of every 30 minutes. It operates only from Wednesday to Sunday, and the audio commentary is available in 19 languages.

Ans: You can redeem a 24-hour or a 48-hour ticket depending on your preference. A 24-hour ticket is valid for 1 day; for example, if you start your journey at 1 pm, then a 24-hour ticket will be valid until 1 pm the next day. Similarly, a 48-hour ticket is valid for 2 consecutive days.

Ans: No, it is not mandatory to carry a printed copy. After you’ve purchased your ticket, you’ll receive a confirmation email with vouchers. Simply present these vouchers to the bus staff, and your voucher will be exchanged for a ticket. Keep it until the end of the tour.