Free Wi-Fi Onboard: Yes
Facilitated access for disabled people: Yes
Domestic Animals: The access to the bus is permitted for little and medium domestic animals only if they are inoffensive. Using muzzle and leash is mandatory, as alternative to the muzzle it is possible to use a pet carrier. The holder must also assure that the animal doesn’t disturb or damage other passengers or the staff on the bus and that doesnt’ get the bus dirty, the penalty will be the full reimbursement of the damage. The owner or the holder of the animal is liable for the damage caused.
Policy Baggages on board: For safety reasons it is strictly forbidden to bring luggages, awkward bags, big backpacks or builky baggages on board the City Sightseeing buses. 
Mobile App: Customers are advised to download the "Sightseeing Experience" app to see the most up to date bus stop locations and timings. It is available in five languages.
Useful Contacts: Need any help at destination, please contact our local partner on +39 091 589429. You can also email them at infopalermo@city-sightseeing.it (Open: 9:00am to 6:00pm)
For bus position information: +393460046435!
After Tour Complaint: If you have after tour complaint, please write us at support@sightseeingo.com. Important: Please note the stop name/number that you were waiting at and the time when you were waiting  for the bus. If possible please take picture of bus number and staff name also. These information will help us to investigate further in your complaint. It may take 5-7 working days to investigate and our support team will get back to you during this period.
Tours operate in all weather, rain or shine. Refunds due to weather will not be granted unless the service is suspended as a result of weather.
Disclaimer: Due to traffic issues, public holidays, weather conditions, cruise ship arrivals and unforeseen circumstances, there might be sudden changes in the route or on the schedule. In "normal times" Palermo is a busy city, especially during special events, summer holidays and at weekends. Traffic congestion and road closures - may cause delays, reduced frequency and changes to the route. We’ll do all we can to provide a smooth and frequent service! No refund possible in such conditions.

• You must cancel your booking at least 24 hours before the start time of the activity/experience to get a complete refund.
• If you cancel your booking less than 24 hours before the start time of the activity/experience, you will not be reimbursed.
• Any modifications made less than 48 hours before the start time of the activity/experience will not be allowed.
• The cut-off times are determined by the activity/experience's local start time.
• This activity/experience is weather dependent. If it is cancelled due to inclement weather, you will be given an alternate date or a full refund.